Profile of a Mac Seller

Q: When did you start working for iStyle?
A: May 2006.

Q: What did you do before working at iStyle?
A: Working in Lebanon with US Aid under SUNY for five years. I worked mainly at an IT Help Desk.

Q: When was the first time you used a Mac and what was your first impression?
A: When I arrived in the UAE I used a PowerBook. It was much better than Windows. It was more simple to use, more fun, more professional. Everything was better.

Q: What’s the best part of your job?
A: Dealing with customers and trying to make them happy. I want to give them good customer service by making sure my staff know everything about the products we sell. I always try to listen to customers to understand what they want so we can match products with needs.

Q: What is your favorite Apple product and why?
A: That would be video iPod, because I can carry with me all my photos, video, music, and even use it for files. But I think when the iPhone is out that will be my new favorite.

Q: What is the most challenging part of your job?
A: To try to figure out what customers want sometimes. Matching what they want with expectations is often very hard. But the good security in Mac OS X, the high specs of our notebooks, iLife, and the nice design, makes it easier.

Q: Do you have a funny story about something that has happened in your job?
A: It’s not a particular story, we always have Mac users coming in to the store, and it’s fun to see them talk to new customers, trying to get them to buy a Mac.

Q: Is there any particular product you wish Apple would release?
A: Touch-screen notebooks like tablets. That would be cool. And perhaps a MacBook Pro 12-inch.

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